RETURNS & EXCHANGES
Orders may be cancelled before item is processed by our fulfillment staff. Items are usually processed within 12 hours of order being placed. Please email firstname.lastname@example.org with your order number and cancellation request.
We accept returns for a full or partial refund, reviewed on a case by case basis, within 14 days of receiving your purchase. Returns require the original receipt, tags and/or label must be attached and products must be unused. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please reach out to us and we will notify you where to send your items.
** All custom orders and sale items are final sale and we cannot issue returns or exchanges for these items.
Once your returned item is received and inspected, we will send you a notification email. Please note, returns do take us 3-5 business days to process upon reaching us. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
We accept exchanges within 14 days of receiving your purchase. If you need to exchange an item, please email us at: email@example.com. Please reach out to us and we will notify you where to send your items.